Frequently Asked Questions

Yes, although additional fees may apply for areas farther out.

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Call for a quote.

No. We arrive early to set up so you get the entire rental time to play.

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins, as early as 7 am. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the before to confirm that someone will be at the party location.

No. The inflatable should be clean when you get it. OCS Inflatables cleans and disinfects after every rental.

Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That’s why we require an electrical outlet within 50% of the unit or a generator. Longer cords can cause your circuit breaker to overload so we bring our own heavy duty cords.

We love setting up at parks but most parks do NOT provide electricity. If you want to set up at a park, you must rent a generator or provide one. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. Please keep in mind, some parks may require a permit and a copy of insurance.

Cash, Credit Cards, and Zelle. If paying by cash, please have exact change as our drivers do not carry cash.

Please check out our policies page for details.

Yes. OCS requires all customers to pay a minimum of $50 deposit to hold a party date for the selection rental items. Orders larger than $600 may require up to a 50% deposit so contact our office if your event meets the criteria. All deposits are NON-REFUNDABLE, unless otherwise determined by OCS if deemed an emergency or unavoidable situation. Deposits will be saved as a rain check available for a credit to be used within 1 year, in your name. A rain check is non-transferable.

We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Additional fees may apply to certain setup surfaces in the amount of $25.00.

Yes. There is a link in your receipt once you have ordered or you may contact our office.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Have More Questions?

If you’re still a little unsettled or not know how to proceed with your rental, just give our party experts a call. We are standing by ready to assist you in planning the best event possible. Contact us via email, text or call our office. Either way, our friendly staff can assist in planning and assisting you in choosing which inflatable is the right fit based on your event size and needs.